Your privacy matters to us. This Privacy Policy explains exactly what personal data svip5 collects, why we collect it, how we use and protect it, and what rights you have over your information as an Indonesian player on our platform.
svip5 does not sell, rent, or trade your personal data to any third party.
Six core principles that guide every data decision we make at svip5 — from the moment you register to every transaction you place.
Every byte of data transmitted between your device and svip5 servers is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text — not during registration, not during deposits, not ever.
svip5 does not sell, rent, lease, or trade your personal data to any third party for marketing purposes. The data you provide is used solely to operate your Account, process your transactions, comply with legal obligations, and improve the Platform experience.
We collect only the data that is strictly necessary for the purpose it is collected. If a piece of information is not needed to operate your Account, verify your identity, or process your payments, we do not ask for it. Our data collection practices are reviewed regularly to ensure nothing superfluous is retained.
You have the right to request a copy of the personal data svip5 holds about you at any time, and to request corrections to any inaccurate information. Requests are processed within 30 days at no charge. Contact our support team to initiate a data access request.
When you close your svip5 Account, you may request deletion of your personal data subject to our legal retention obligations (such as anti-money-laundering record-keeping requirements). Data that must be retained for regulatory purposes is stored securely and is never used for any other purpose after Account closure.
Promotional communications from svip5 are entirely opt-in. If you have subscribed to receive bonus offers, match alerts, or platform news and later change your mind, you can unsubscribe at any time via your Account settings or by contacting support. Opting out of marketing has no effect on the operation of your Account.
From collection through to secure storage and eventual deletion — here is how your data moves through the svip5 platform.
Basic identity data collected at sign-up
Data is encrypted at rest on secured servers
Identity verified once before first withdrawal
Data used only to run your Account and process payments
Erased upon Account closure subject to legal retention rules
This Privacy Policy ("Policy") describes how svip5 ("Platform", "we", "us", or "our") collects, uses, stores, shares, and protects the personal data of players ("you", "your", or "Player") who use the svip5 platform accessible at https://svip5.cam. This Policy applies to all data collected through the Platform, including data submitted during account registration, identity verification, payment processing, and general use of the site. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices it describes.
"Personal Data" means any information that identifies or could reasonably be used to identify a living individual, including but not limited to name, date of birth, address, email address, phone number, government-issued identity document numbers, financial account details, and IP addresses.
"Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, deletion, or any combination thereof.
"Controller" means svip5, the entity that determines the purposes and means of processing your Personal Data.
"Processor" means any third-party service provider engaged by svip5 to process Personal Data on svip5's behalf, subject to contractual data processing agreements.
"Cookies" means small text files placed on your device by the Platform to store session state, preference settings, and analytics identifiers.
"KYC" (Know Your Customer) means the identity verification process that svip5 requires before processing a Player's first withdrawal, and at any subsequent point where additional verification is warranted.
svip5 collects Personal Data in the following categories, limited strictly to what is necessary for the purposes described in Section 3:
2.1 Registration Data. When you create an Account, we collect your full legal name, date of birth, residential address (including city — for example, Jakarta, Surabaya, Bandung, Medan, Bali, or Yogyakarta), email address, and a username and password of your choosing. This data is required to create and maintain your Account.
2.2 Identity Verification (KYC) Data. To comply with anti-money-laundering obligations and to confirm that you meet the 21+ age requirement, we collect copies of government-issued identity documents. Accepted documents include your Indonesian KTP (Kartu Tanda Penduduk — National Identity Card), Passport, or SIM (driver's licence). KYC documents are processed by a certified identity verification partner and are not stored in our primary application database.
2.3 Financial Data. To process deposits and withdrawals, we collect your Indonesian bank account details (bank name, account number, and account holder name) or your registered e-wallet details (OVO, DANA, GoPay, ShopeePay, or LinkAja). We do not store full bank account credentials on Platform servers; this data is tokenised by our payment processing partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata).
2.4 Transactional Data. We maintain a full record of all deposits, withdrawals, bets placed, games played, and bonus activity associated with your Account. This data is retained for regulatory compliance and dispute resolution purposes.
2.5 Technical Data. We automatically collect technical information when you access the Platform, including your IP address, browser type and version, device type, operating system, referring URL, pages visited, session duration, and clickstream data. This data is used for fraud detection, platform performance optimisation, and aggregate analytics.
2.6 Communication Data. If you contact our support team via live chat or email, we retain records of those communications. These records are used to resolve your query, improve our support quality, and investigate any complaints.
2.7 Marketing Preferences. If you opt in to receive promotional communications, we record your consent and preferences. This record is also retained if you subsequently opt out, to document that no further marketing should be sent.
svip5 uses the Personal Data described in Section 2 for the following purposes:
svip5 processes your Personal Data on one or more of the following legal grounds:
5.1 Payment Processors. svip5 shares the minimum necessary financial data with its Indonesian banking and e-wallet partners — BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja — solely for the purpose of processing your deposits and withdrawals. These partners process data under their own privacy policies and applicable Indonesian financial regulations.
5.2 Identity Verification Partners. KYC document processing is performed by a certified, third-party identity verification provider. This partner accesses only the documents necessary for identity verification and operates under a data processing agreement with svip5 that prohibits any secondary use of your information.
5.3 Game Studio Partners. When you play games provided by studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Pocket Games Soft, your session data (including bets placed and game outcomes) is transmitted to the relevant studio's game servers. Studios receive anonymised player identifiers rather than your full personal profile and are bound by confidentiality obligations.
5.4 Legal and Regulatory Disclosure. svip5 may disclose Personal Data to law enforcement agencies, regulatory bodies, or courts if required to do so by applicable law, a valid legal order, or to protect the rights, property, or safety of svip5 or its players. svip5 will, where legally permissible, notify affected Players of such disclosures.
5.5 Corporate Transactions. In the event of a merger, acquisition, or sale of svip5 assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.
svip5 uses cookies and similar technologies to operate the Platform securely and efficiently. The categories of cookies used are:
svip5 does not use third-party advertising cookies or cross-site tracking pixels that build advertising profiles for external platforms.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform — for example, you may need to log in again on each visit if session cookies are blocked.
svip5 retains Personal Data only for as long as necessary for the purposes for which it was collected, or as required by applicable law:
Active Account data: Retained for the full duration of your Account being open and active.
KYC documents: Retained for a minimum of 5 years from the date of verification, in line with anti-money-laundering regulatory requirements.
Transaction records: Retained for a minimum of 5 years from the date of each transaction.
Support communications: Retained for 2 years from the date of the last interaction in a support thread.
Marketing consent records: Retained for 3 years from the date of consent or withdrawal of consent.
Technical/log data: Retained for 12 months on a rolling basis, after which it is permanently deleted or anonymised.
Upon Account closure, Personal Data that is not subject to a legal retention obligation will be deleted or irreversibly anonymised within 90 days of the closure date.
As a Player on the svip5 platform, you have the following rights with respect to your Personal Data. To exercise any of these rights, contact our support team using the details in Section 13:
svip5 will respond to all data rights requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days with written notice and an explanation of the reason for the extension.
svip5 applies the following technical and organisational security measures to protect your Personal Data against unauthorised access, loss, destruction, or disclosure:
The svip5 Platform is strictly for adults aged 21 years and over. svip5 does not knowingly collect Personal Data from any person under the age of 21. Age verification is a mandatory step of the KYC process, and any Account found to belong to a person under 21 will be immediately suspended.
If you believe that a person under 21 has registered an Account on svip5 — for example, a child using a shared family device — please contact our support team immediately. We will investigate the Account, suspend access, return any deposited funds to the verified payment source, and delete all associated Personal Data promptly.
Parents and guardians who are concerned about underage access to gambling platforms are encouraged to use device-level parental control tools and internet filtering software. Our support team can provide guidance on commonly used tools suitable for Indonesian users.
svip5 is an internationally operated platform. Your Personal Data may be transferred to, stored, and processed on servers located outside Indonesia. Wherever your data is transferred, svip5 ensures that appropriate safeguards are in place to protect it to a standard equivalent to or greater than the protections described in this Policy.
Safeguards for international data transfers include contractual data processing agreements with third-party processors that impose data protection obligations consistent with internationally recognised standards such as the GDPR (General Data Protection Regulation), which svip5 uses as a benchmark for its global data protection practices regardless of the jurisdiction in which processing takes place.
svip5 may update this Privacy Policy from time to time to reflect changes in our data practices, new legal obligations, or improvements to the Platform. When we make material changes, we will:
Your continued use of the Platform after any updated Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with the changes, please contact us to discuss your options or to request Account closure.
For all privacy-related requests — including data access requests, correction requests, erasure requests, consent withdrawals, and general data protection enquiries — please contact the svip5 Data Protection team using the following details:
Live Chat: Available 24 hours a day, 7 days a week via the svip5 Platform. Select "Privacy / Data Request" from the support topic menu.
Email: [email protected] — please use the subject line "Privacy Request" for faster routing.
Response Time: We acknowledge all privacy requests within 48 hours and provide a full response within 30 calendar days.
Support Language: Our team handles privacy requests in both English and Bahasa Indonesia.
This Privacy Policy was last reviewed and updated in January 2026. The most current version is always available at /privacy-policy. If you are reading a printed or cached copy, please visit the Platform to confirm you have the latest version.
Our support team is available around the clock to handle any privacy-related questions or data requests. You can also review our full Terms & Conditions or visit the FAQ for quick answers.
svip5 is strictly for adults aged 21 and over. Please gamble responsibly and within your means.