Terms & Conditions — svip5 Official Rules

1 Definitions

For the purposes of these Terms, the following definitions apply throughout this document:

"Platform" means the svip5 website, mobile-optimised site, and any related applications operated at https://svip5.cam and all associated subdomains.

"Account" means the individual registered user account created by a Player to access and use the Platform.

"Player" / "User" / "you" means any individual who accesses, browses, or uses the Platform, whether registered or not.

"Player" / "User" / "you" means any individual who accesses, browses, or uses the Platform, whether registered or not.

"Balance" / "Account Balance" means the total sum of funds held in a Player's Account at any given time, including both real-money funds and any bonus funds credited under an active promotion.

"Bonus Funds" means promotional credits issued by svip5 to a Player's Account that are subject to wagering requirements before withdrawal is permitted.

"Real-Money Funds" means funds deposited directly by the Player using Indonesian Rupiah (Rp / IDR) via an approved payment method, excluding any Bonus Funds.

"KYC" (Know Your Customer) means the identity verification process required by svip5 before a Player's first withdrawal is processed, and at any subsequent point svip5 deems verification necessary.

"Wagering Requirement" means the number of times Bonus Funds must be staked before any winnings derived from those funds may be withdrawn. Unless stated otherwise in a specific promotion, the standard wagering requirement on svip5 is 8× (eight times) the bonus amount.

"WIB" means Western Indonesia Time (UTC+7), the default time zone used for all scheduled events, draw times, and customer service hours on the svip5 platform.

2 Eligibility

To register and maintain an active Account on svip5, you must satisfy all of the following eligibility requirements at the time of registration and throughout the duration of your Account:

• You must be at least 21 years of age. svip5 strictly enforces a 21+ age restriction on all registrations. We do not permit access to persons under the age of 21 under any circumstances.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity) acting on your own behalf.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you in your jurisdiction.
• You must not be registered on any self-exclusion list maintained by svip5 or any affiliated responsible gaming programme.
• You must not be a current employee, director, contractor, or immediate family member of any employee or director of svip5 or any of its affiliated companies, game studio partners, or payment processing partners.

3 Account Registration & KYC

3.1 Registration. Each Player may hold exactly one Account on svip5. Creating multiple Accounts — whether under your own name, a false identity, or in collaboration with another person — constitutes a material breach of these Terms and will result in the permanent suspension of all associated Accounts and the forfeiture of any balances held therein.

3.2 Accurate Information. You must provide accurate, current, and complete information at the time of registration, including your full legal name, date of birth, residential address, and a valid contact email address. You are responsible for keeping this information up to date. svip5 is not liable for any loss arising from inaccurate account information provided by the Player.

3.3 Account Security. You are solely responsible for maintaining the confidentiality of your Account login credentials. svip5 recommends enabling two-factor authentication (2FA) on your Account. You must notify svip5 immediately if you suspect that your Account has been accessed without authorisation. svip5 is not responsible for losses arising from unauthorised access caused by your failure to maintain credential security.

3.4 KYC Verification. Identity verification is mandatory before svip5 will process your first withdrawal. You may be required to submit one or more of the following documents:

• A copy of your valid Indonesian KTP (Kartu Tanda Penduduk — National Identity Card)
• A valid Indonesian Passport (data page)
• A valid Indonesian SIM (Surat Izin Mengemudi — driver's licence)
• Proof of payment method ownership (e.g., bank account statement in your name, screenshot of e-wallet registration)

KYC documents are typically reviewed within 24 hours of submission. svip5 reserves the right to request additional documentation at any time if it deems further verification necessary. Accounts that fail to complete KYC within 30 days of a withdrawal request may have their pending withdrawal cancelled.

3.5 Account Closure. You may request closure of your Account at any time by contacting svip5 support. Any Real-Money Funds remaining in your Account at the time of closure will be returned to your verified payment method after any outstanding wagering commitments have been assessed. Bonus Funds are forfeited upon Account closure.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods. svip5 accepts deposits and processes withdrawals via the following Indonesian banking and e-wallet channels:

All transactions are denominated in Indonesian Rupiah (Rp). svip5 does not accept deposits or process withdrawals in any other currency. No foreign exchange conversion fees are applied to any transaction.

4.2 Minimum and Maximum Transactions. Minimum deposit amounts and maximum withdrawal limits are published on the Platform's deposit and withdrawal pages and may be updated from time to time. As a general guide, minimum deposits start from Rp 10.000 and minimum withdrawals from Rp 50.000. VIP tier membership affects withdrawal limits; Gold and SVIP Elite members benefit from higher daily withdrawal ceilings.

4.3 Withdrawal Processing Times. svip5 targets the following processing timelines for withdrawal requests:

• Standard accounts: 3–60 minutes during banking hours (08:00–22:00 WIB)
• Gold members: 3–20 minutes during banking hours
• SVIP Elite members: Under 5 minutes, 24 hours a day

Processing times may be extended during national public holidays, periods of scheduled bank maintenance, or in cases where additional security verification is required. svip5 is not liable for delays caused by banking infrastructure outside its direct control.

4.4 Deposit Ownership. All deposits must be made from a payment account registered in your own name. Third-party deposits — where the funding source belongs to a person other than the registered Account holder — are strictly prohibited and will result in the suspension of the Account and return of funds to their source.

4.5 Withdrawal Destination. Withdrawals will only be processed to a payment account bearing the same name as the registered Account holder. svip5 will not process withdrawals to third-party accounts, anonymous payment channels, or cryptocurrency wallets.

5 Bonuses & Promotions

5.1 Welcome Bonus. New Players who complete registration and make their first qualifying deposit are eligible to receive a 100% welcome bonus up to a maximum amount published on the Platform at the time of registration. The welcome bonus is available once per Player, per household, and per payment method.

5.2 Wagering Requirements. All Bonus Funds issued by svip5 are subject to a standard 8× (eight times) wagering requirement unless explicitly stated otherwise in the specific promotion's terms. For example, a Bonus Fund of Rp 500.000 requires total wagers of Rp 4.000.000 before any winnings derived from the bonus can be withdrawn.

5.3 Eligible Games. Unless a promotion specifies otherwise, wagering requirements may be fulfilled by placing bets on any sportsbook market, live casino table, togel (lottery) draw, or slot game available on the Platform. Some games — particularly those with very low house edges — may be excluded from bonus wagering or may contribute at a reduced rate. Eligible games and contribution rates are published on each promotion's detail page.

5.4 Bonus Expiry. Bonus Funds that are not wagered within 30 calendar days of credit will expire and be removed from the Account automatically. svip5 does not extend bonus expiry periods except in documented cases of Platform-side technical errors.

5.5 Bonus Abuse. svip5 operates a zero-tolerance policy toward bonus abuse. Prohibited activities include but are not limited to: using multiple Accounts to claim the same promotion, coordinating with other Players to exploit bonus conditions, placing low-risk hedging bets to satisfy wagering requirements without genuine play, and arbitrage betting strategies designed to generate profit primarily from bonus conditions. svip5 reserves the right to void bonuses, reverse derived winnings, and suspend Accounts where bonus abuse is suspected.

5.6 Ongoing Promotions. Reload bonuses, cashback offers, free spin credits, and VIP programme benefits are subject to the terms published with each individual promotion. svip5 reserves the right to modify, suspend, or withdraw any promotional offer at any time with reasonable notice.

6 Platform Use & Prohibited Activities

6.1 Permitted Use. The Platform is provided for lawful personal entertainment purposes only. You may access and use the Platform solely for placing bets and playing games on your own behalf, using funds sourced legitimately from your own financial accounts.

6.2 Prohibited Activities. The following activities are strictly prohibited on svip5:

• Using the Platform for any form of money laundering, terrorist financing, or other financial crime
• Using automated bots, scripts, or software to place bets, create Accounts, or interact with the Platform in any automated manner
• Exploiting software bugs, calculation errors, or technical vulnerabilities to gain an unfair advantage
• Engaging in any form of collusion with other Players or Platform staff
• Accessing or attempting to access another Player's Account without authorisation
• Using a VPN, proxy, or other IP-masking technology to circumvent geographic or Account restrictions
• Making any public statement — whether on social media, forums, or other channels — that is defamatory, misleading, or damaging to svip5's reputation
• Reverse-engineering, scraping, or reproducing any part of the Platform's code, design, or content

svip5 reserves the right to suspend or permanently close any Account where prohibited activity is suspected and to report such activity to relevant authorities where required by applicable law.

7 Game Rules & Betting Integrity

7.1 Game Rules. Each game and betting market available on the Platform is governed by its own set of rules, which are accessible on the respective game or market page. In the event of any conflict between individual game rules and these Terms, these Terms shall take precedence except where the individual game rules expressly provide otherwise.

7.2 Sportsbook Integrity. All sportsbook bets are settled in accordance with the official result of the relevant sporting event as determined by the governing body of that sport. For BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and all other football competitions, the result at the end of 90 minutes of regulation play (plus injury time) determines the outcome unless otherwise stated in the specific market rules. Mix parlay (accumulator) bets require all selections to win; if any single selection is void, the accumulator is typically recalculated without that leg at odds of 1.0.

7.3 Togel Draw Integrity. Togel (Indonesia's traditional numbers lottery) draw results on svip5 are sourced directly from the official result feeds of each respective lottery market (Singapore, Hongkong, Sydney, Macau). Results are published on the Platform within five minutes of official announcement and credited to winning Accounts immediately.

7.4 Provably Fair Games. All slot and crash game titles sourced from certified studios use independently audited Random Number Generator (RNG) technology. RTP (Return to Player) percentages for all slot titles are published openly on the Platform. The Platform average RTP exceeds 96%.

7.5 Manifest Errors. svip5 reserves the right to void any bet placed at odds or on terms that are clearly erroneous (a "manifest error") — for example, where a pricing error results in odds substantially different from the true market price. In such cases, bets will be voided and stakes returned to the Player's Account.

8 Intellectual Property

All content on the svip5 Platform — including but not limited to the brand name, logo, website design, graphics, software code, game content, marketing materials, and text — is the exclusive intellectual property of svip5 or its licensed content partners. Nothing in these Terms grants you any right, title, or licence to reproduce, distribute, modify, or create derivative works from any Platform content.

You may not use the svip5 brand name, logo, or any Platform content in any external publication, website, social media post, or marketing material without prior written consent from svip5.

9 Limitations of Liability

9.1 Platform Availability. svip5 targets a platform uptime of 99.2% or greater but does not guarantee uninterrupted or error-free access to the Platform at all times. Scheduled maintenance windows will be announced in advance where reasonably practicable.

9.2 Exclusion of Consequential Loss. To the maximum extent permitted by applicable law, svip5 shall not be liable to you for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Platform, including but not limited to loss of winnings due to platform downtime, lost profits, loss of data, or damage to devices.

9.3 Maximum Liability Cap. In any event, svip5's total cumulative liability to you for any claims arising under or in connection with these Terms shall not exceed the total net deposits you made to your Account in the 12-month period immediately preceding the claim.

9.4 Force Majeure. svip5 shall not be in breach of these Terms or otherwise liable to you for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, acts of government, telecommunications failures, cyberattacks, or pandemic-related restrictions.

10 Privacy & Data Protection

The collection, use, and protection of your personal data by svip5 is governed by our Privacy Policy, which is incorporated into these Terms by reference and available at /privacy-policy. By accepting these Terms, you also confirm that you have read and accepted the Privacy Policy.

svip5 collects personal data — including your name, date of birth, contact details, and payment information — for the purposes of Account operation, KYC compliance, fraud prevention, and the delivery of personalised promotional offers where you have consented to receive them. svip5 does not sell your personal data to third parties. Data sharing with payment processors, game studios, and identity verification providers is limited to what is strictly necessary for the delivery of Platform services.

11 Responsible Gaming

svip5 is committed to promoting responsible gaming across its entire player base. Gambling on svip5 is intended to be a form of entertainment. It should never be used as a method of generating income, recovering financial losses, or managing personal stress.

svip5 provides the following responsible gaming tools directly within every Player's Account settings, free of charge:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spend.
• Loss Limits: Set a maximum loss threshold over a defined period.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Reality Check: View a summary of your session's net win/loss at regular intervals.
• Self-Exclusion: Immediately and permanently exclude yourself from the Platform. Self-exclusion takes effect within minutes of request and cannot be reversed for a minimum period of six months.

If you believe that your gambling behaviour is becoming harmful to you or others, please visit our dedicated page at /responsible-gaming for immediate support resources. You may also contact our support team at any time to activate self-exclusion or deposit limit tools.

12 Amendments to These Terms

svip5 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, svip5 will provide at least seven (7) calendar days' notice by publishing the updated Terms on the Platform with a revised "Last Updated" date and, where appropriate, notifying registered Players via their registered email address.

Your continued use of the Platform after any amendment takes effect constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must cease using the Platform and may request Account closure in accordance with Clause 3.5.

13 Governing Law & Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the jurisdiction in which svip5 holds its international operating licence.

13.1 Dispute Resolution. In the event of a dispute between you and svip5, both parties agree to first attempt resolution through good-faith negotiation. Please contact our support team in the first instance, providing full details of your complaint. svip5 commits to acknowledging all formal complaints within 48 hours and providing a substantive response within 10 business days.

13.2 Escalation. If a dispute cannot be resolved through direct negotiation within 30 days, either party may escalate the matter to svip5's designated independent dispute resolution service. Details of the applicable service are available on request from the svip5 support team.

13.3 Limitation Period. Any claim against svip5 must be brought within 12 months of the event giving rise to the claim. Claims brought after this period will not be entertained.

14 Contact Information

If you have any questions about these Terms & Conditions, wish to submit a formal complaint, or need assistance with your Account, please contact the svip5 support team through any of the following channels:

These Terms were last reviewed and updated in January 2026. The most current version of these Terms is always available at /terms-conditions. If you are reading a cached or printed copy, please visit the Platform to confirm you are reading the latest version.